U

Visitor

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1 Message

Sun, Apr 11, 2021 6:33 PM

Got a text saying that I'd cancelled my service

So I guess that I procrastinated on setting up my new router and modem for too long (my bad) and I just got a text saying that I'd cancelled xfinity, which I haven't.  How do I uncancel it?

Responses

EG

Expert

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86.5K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

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Again

Expert

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25.5K Messages

1 m ago

@user_b3e3ae 

You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help you with some troubleshooting. Their phone number is (888) 565-4329.

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Official Employee

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127 Messages

1 m ago

Hello! I understand why you would have a concern about your services being canceled. I would like to look further into the status of your account. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

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