Visitor
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1 Message
Got a text saying that I'd cancelled my service
So I guess that I procrastinated on setting up my new router and modem for too long (my bad) and I just got a text saying that I'd cancelled xfinity, which I haven't. How do I uncancel it?
Responses
EG
Expert
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86.5K Messages
1 m ago
Concern moved here for greater exposure to actual Comcast employees.
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Again
Expert
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25.5K Messages
1 m ago
@user_b3e3ae
You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help you with some troubleshooting. Their phone number is (888) 565-4329.
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ComcastDena
Official Employee
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127 Messages
1 m ago
Hello! I understand why you would have a concern about your services being canceled. I would like to look further into the status of your account. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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