U

Visitor

 • 

1 Message

Sunday, April 11th, 2021 6:33 PM

Closed

Got a text saying that I'd cancelled my service

So I guess that I procrastinated on setting up my new router and modem for too long (my bad) and I just got a text saying that I'd cancelled xfinity, which I haven't.  How do I uncancel it?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.5K Messages

4 years ago

Concern moved here for greater exposure to actual Comcast employees. 

Expert

 • 

31.9K Messages

4 years ago

@user_b3e3ae 

You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help you with some troubleshooting. Their phone number is (888) 565-4329.

Official Employee

 • 

3.4K Messages

4 years ago

Hello! I understand why you would have a concern about your services being canceled. I would like to look further into the status of your account. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

forum icon

New to the Community?

Start Here