user_7aykhu That is never good, thank you for stopping in for help with your new modem. To start, I always recommend using the Xfinity app to make sure your new modem is showing connected to your account. If not, you can use the activation process to complete that. If your new modem is already showing connected in your Xfinity app. Check to make sure your set up in the same location as your previous modem and that all your connections are finger tight. Using the Xfinity app for troubleshooting can help with some issues as well. If that does not help please let me know so we can better help!
user_t6pu4t did you connect the new modem to a cable outlet that was previously active and working properly?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmandaB
Official Employee
•
2.2K Messages
2 months ago
0
0
user_t6pu4t
Visitor
•
1 Message
2 days ago
Plugged in new modem and nothing works
1
0