Goodbye, Xfinity—it’s been anything but a pleasure

Just a quick update to let you know that you’ve finally succeeded: you officially lost a 10-year Platinum customer. As of today, I’ve moved my Xfinity internet, two mobile lines, and my smartwatch over to AT&T. It’s funny—AT&T fixed my "impossible" watch pairing issue in exactly five minutes. Meanwhile, Xfinity spent 30 days playing ping-pong with my account, with 10+ supervisors and even the Office of Tom Karinshak doing nothing but sending me the same copy-pasted apologies. It’s truly impressive that the "Chief Customer Experience Officer" couldn't find a single person to pick up the phone and spend five minutes solving a basic problem. Instead, you all chose to hide behind scripts until I walked out the door. Thanks to the pure incompetence of your team, you’ve lost my business for good. Enjoy the 20+ "sincere" apologies I’ve archived for my records. Goodbye, Xfinity—it’s been anything but a pleasure.