Good Will Wifi Pod Extender

I have had an insufferable experience with my first month here at Comcast Xfinity.

Install of the internet was fine, but then I was harassed by (can only guess "Offshore") gentleman once or twice a day for 3 days asking me to activate my new phone, that I hadn't even received yet.  After telling him multiple times not to do anything with my account, he preceded to activate my new phone - I had to scream at him to stop on two separate occasions.  After that I had to hang up on him a few times so he wouldn't kill off my existing phone.     

Once the phone arrived and I activated it (A another nightmare as Verizon refused to unlock my number)  I was promised that my trip to the Caribbean would have service.  It did not.     I finally got to a restaurant with secure wifi and got into a chat with a gentleman that could only repeatedly tell me that my phone was fine and I was all set for roaming.    I repeatedly reminded him that Xfinity's own website said I needed to be reprovisioned with a new esim before it would work, but he said no, I just needed to reboot.  Well - rebooting didn't work and it ended the chat, and I wasn't going thru that song and dance again.

I get home to the states and discover that the Wifi in my upstairs isn't working well, even though I have the internet speeds on the main floor.  We never had this problem with our Fios router. I open a chat with another "Offshore" person and ask for a Good Will Gesture of a Wifi Extender Pod.  He tells me it's $15 a month and won't budge, I remind him that they are $119 thru the app but he keeps pushing the $15 a month.   

I finally send him a link and he admits he was pushing a different product (Xfinity Pro)  which is a monthly fee but I can get the Extender for $119 - I finally snap because I could have done that without wasting an hour chatting with him and once again reiterated that I was looking for a good will gesture.  

Apparently this guys country has no idea what that is.  He just repeats the $119 line until I ask him to give me his boss/supervisor/tier 2 rep.   He finally says I may be eligible for an extender by running a test in my home thru the app.     I really shouldn't have to do all this song and dance.   I very close to bagging this experiment and going back to Verizon - sure, it was a little more money but way less of a hassle. 

So - can someone send me a Wifi extender?