Good Will Deletion Request

Good afternoon,

I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency.

The past-due amount was not due to intentional non-payment. I did not receive the final bill after the move and I thought I still had auto-payment set-up. I was unaware that a remaining balance existed. I believed the account had been settled and closed, which is why I did not realize there was an outstanding balance until I was later notified.

Once I became aware of the balance, I immediately paid the full amount. Since then, I have been a loyal Comcast customer up until my last move and ALL bills paid on time –  the current move is one in which I had no say over the internet/cable as it has been already set up by the landlord.

Given that the balance has been fully paid and that this situation resulted from an unintentional oversight rather than a pattern of non-payment and as it has been ~4 years since this incident, I respectfully ask Comcast / Xfinity to proceed with submitting a goodwill deletion request to the credit bureaus to have this collection account removed from my credit report.

I would greatly appreciate your assistance and confirmation once the request has been submitted. Please let me know if any additional information is needed on my end.

Thank you for your time and attention to this matter.

Sincerely,

Bridget