2 Messages
Good afternoon
There is one of your data cables comcast technicians repaired following a tree fall but the technicians left an additional 30 plus feet of cable tethered to the supporting cable creating an "s-curve" which has collected tree branches. There is also a caution tape hanging from your wire in a number of places that was left in place. The technicians that repaired the cable mentioned they would return to finish the repair. That was on August 28, 2023 and no one has returned. Our road association has collectively initiated 5 tickets through your customer service system, all of which have been cancelled with no notes as to why the work has not been completed. Please help me resolve this issue for our road association as the local fire department and CAlFire is losing patients, as are our neighbors.
XfinityAdrienne
Official Employee
•
1.3K Messages
2 years ago
Hey there, @user_0038ea! I am very sorry to hear about the experience with getting the line work completed and the tree branches fully resolved. I would be happy to look into everything with you, and ensure we get this resolved as quickly as possible. Can you please send us a DM to get started to digging into the tickets and information?
Will you please send our team a direct message with your full name and full address?
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