Visitor
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2 Messages
Gone for a month and spent the max internet
I’ve been gone since June 1st overseas and I just got email reminder that I’ve spent almost 1TB data. How’s this possible since I haven’t been in the house at all and nobody else is living in the house???
Again
Expert
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31.8K Messages
2 days ago
@user_arsenaki
You need to call Customer Security Assurance. They handle issues like this.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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XfinityRay
Official Employee
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3K Messages
2 days ago
Hi there, user_arsenaki! That trip sounds fun! When you left did anyone come over that may have used the internet service? Did you leave any internet connected equipment running (aside from the modem)? Have you checked the Xfinity app to see what devices are connected to your home network?
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