U

Visitor

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2 Messages

Wednesday, June 25th, 2025 11:49 PM

Gone for a month and spent the max internet

I’ve been gone since June 1st overseas and I just got email reminder that I’ve spent almost 1TB data. How’s this possible since I haven’t been in the house at all and nobody else is living in the house???

Expert

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31.8K Messages

2 days ago

@user_arsenaki 

I’ve been gone since June 1st overseas and I just got email reminder that I’ve spent almost 1TB data. How’s this possible since I haven’t been in the house at all and nobody else is living in the house???

You need to call Customer Security Assurance.  They handle issues like this.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Official Employee

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3K Messages

2 days ago

Hi there, user_arsenaki! That trip sounds fun! When you left did anyone come over that may have used the internet service? Did you leave any internet connected equipment running (aside from the modem)? Have you checked the Xfinity app to see what devices are connected to your home network? 

Visitor

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2 Messages

The only internet equipment still running is the front door camera. On the xfinity app can’t find option to see devices connected but on the xfinity site there are 6 devices which are approved by me in April and May since im using xfinity internet service. 

Official Employee

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1.6K Messages

@user_arsenaki How long do you plan on being overseas? We offer seasonal convince plans for our customers to place their services on hold which also lowers the price if you plan to be away longer than 60 days. I have more details here https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment.

I have some steps for you that will show you how to view and manage those connected devices. I am unsure of how much access you would have being you’re overseas https://www.xfinity.com/support/articles/manage-wifi-devices-my-account

As mentioned by @Again  we highly recommend reaching out to our security team to resolve your concerns about the high use of data.  We can certainly check back with you later to see how that call goes. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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3K Messages

HI there, user_arsenaki! Were you able to reach out to the Customer Security Assurance team today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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