Visitor
•
4 Messages
Going to need a return address Xfinity doesn't honor their agreements
Xfinity confirmed they will not be honoring the payment agreement THEY set up for 6/12/26 and will be disconnecting my service tomorrow. I have the chat transcripts from 5/23/26 canceling the arrangement for today 5/27/26, rescheduled for 6/12/26, and confirming services would be secure. However, they are still claiming I "broke" the agreement. I am no longer eligible for the arrangement THEY set for 6/12 because of the unsuccessful attempt they made today.
Since I work remote, this threatens my job.
Anyway, long story short, I need to know where to send the equipment to when my services are disconnected in the morning? Also, will my account cancel immediately or do I need to initiate that myself?
XfinitySeth
Official Employee
•
1.1K Messages
2 hours ago
Hello Mc_1219 👋 I appreciate you creating a new post for your question, and we're here to help! As we mentioned in our private messages, we'd be happy to escalate the matter regarding your payment arrangement for further review, but in the meantime, a payment for the past-due balance would be required to keep the service active beyond tomorrow. I understand how important the services are as someone that also works from home, so if you'd like for us to continue assisting, please follow up with us in our private conversation again.
If your services do cease and are not planning on being restored, you can easily drop off your rented equipment at any of our Xfinity retail locations, or we can supply you with a prepaid shipping label to have the equipment dropped off at any standalone UPS location by having you follow the steps at xfinity.com/returns 👍 While the charges would stop for any account ceased due to non-payment, the account itself would still not be formally disconnected, so if you do not plan on maintaining the account, it is best to submit a formal disconnect request so we can ensure you have all your need-to-know information.
2
0