Visitor
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1 Message
Glitch music choice channels
Music choice channels are very glitchy. The screen and sound often freezes with black horizontal lines, plays for a few seconds, the freezes again… This has been an issue for the past two years. I’ve tried restarting everything, replacing the modem. Frustrating.
XfinityJohnG
Official Employee
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2.5K Messages
11 hours ago
Thank you for reaching out here. That is definitely an odd issue, and I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Again
Expert
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33.6K Messages
8 hours ago
Moved to Customer Service because this has nothing to do with disability/Accessibility.
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