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3 Messages

Monday, July 13th, 2026 6:39 PM

Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, 

 

I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to reach the full potential of my plan. Thanks 

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Official Employee

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2.9K Messages

7 hours ago

Thank you for reaching out to our team here. Is that modem on the https://www.xfinity.com/support/internet/customerowned list that is compatible with the next generation speeds?

(edited)

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