Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi John,

Thanks reaching out, it looks to be on the compatible list but I don't see it listed under next generation speeds.

Thank you for checking on that for us, that may be part of the issue. I can check on the provisioning on your current modem from our side, or see if there are options to use our modem to guarantee those speeds if you can send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Thanks John, I have sent a direct message with the information requested 👍