Greetings, @user_v5u66s! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting a site survey for Xfinity Gigabit X10. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
Hi, I too am looking to get a site survey completed for Xfinity Gigabit X10. I was told by a coax installer when they were at my property, that I am within a couple hundred feet (2-3 poles away) from the main fiber plant serving our area's Fiber-to-Coax hubs and there is a ton of fiber there, so I should find out availability of X10.
Please let me know how I can get this site survey performed. Thanks.
TehRabbitt My team can definitely help you get the process started for Gigabit X10 service. It will require us to obtain some information through DM.
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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123K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3.3K Messages
3 months ago
Greetings, @user_v5u66s! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting a site survey for Xfinity Gigabit X10. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
(edited)
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TehRabbitt
Visitor
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1 Message
5 hours ago
Hi, I too am looking to get a site survey completed for Xfinity Gigabit X10. I was told by a coax installer when they were at my property, that I am within a couple hundred feet (2-3 poles away) from the main fiber plant serving our area's Fiber-to-Coax hubs and there is a ton of fiber there, so I should find out availability of X10.
Please let me know how I can get this site survey performed. Thanks.
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