Visitor
•
2 Messages
Gigabit x10
Hi, I had been in contact with the gigabit x10 sales team. I haven't heard from them in over a week, and their last update suggested I would hear from them soon. I was hoping you might be able to help me check in with them and see what's happening. Thanks.
EG
Expert
•
117.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMatthew
Official Employee
•
1.8K Messages
2 hours ago
Hello @emmyb_313 We can certainly look into the status of your ticket for Gig x10. To set the expectation these tickets do take a while to go through the whole process. But we can monitor it each step of the way. Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0