Gigabit x10 (Gigabit Pro) availability inquiry

Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service.

Could a member of the Digital Care team please open a ticket with the Gigabit x10 team to:

1. Confirm whether my address is within the serviceable distance from the nearest fiber node
2. Provide an estimate of any construction costs beyond Comcast's standard contribution
3. Confirm current pricing, installation, and activation fees

I understand I'll need to share my full name and service address via Direct Message once invited. Thanks for your help.

Responses

Oldest First

Selected Oldest First

XfinityEmilyB

Official Employee

•

2.8K Messages

6 hours ago

mdc526 Welcome to our community forum! You've reached the perfect place to check your address for Gigabit Pro availability. Before I collect your information and submit a serviceability ticket, do you agree to the following charges:

Monthly recurring fee: $299.95 per month (plus taxes and equipment).
Equipment monthly rental fee: $19.95 a month.
Activation fee: Up to $500.00.
Premium installation fee: $500.00.
Requires a two-year contract upon subscription: Early termination fee starting at $1150 applies.

1

0

mdc526

Visitor

•

3 Messages

5 hours ago

Yes I would pay those prices and I agree.

1

0

XfinityJon

Official Employee

•

1.4K Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 hours ago

0

Customer Service

mdc526

Gigabit x10 (Gigabit Pro) availability inquiry

XfinityEmilyB

mdc526

XfinityJon

New to the Community?