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user_1o7h5o
1st Topic

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2 Messages

Saturday, August 30th, 2025 4:04 AM

Gigabit X10 availability

Hi, I am trying to find information about the Gigabit X10 service at my address, and I am having trouble getting that information.

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2 hours ago

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XfinityChelseaB

Official Employee

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2.1K Messages

3 months ago

Hello @user_1o7h5o, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_1o7h5o

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2 Messages

Done. Thank you for the quick reply!

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3 months ago

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kvangork

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2 Messages

@XfinityChelseaB I'm not seeing the option to send a direct message, but I have the same question as the user who started this conversation. Could you or someone else reach out to help me get the process started?

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2 hours ago

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XfinityJon

Official Employee

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804 Messages

Good afternoon kvangork we would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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kvangork

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2 Messages

@kvangork​ Doh! As soon as I posted this message the chat icon appeared. Direct Message sent.

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2 hours ago

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