2 Messages

Thursday, August 7th, 2025

Gigabit X10 availability

Hi, I am trying to find information about the Gigabit X10 service at my address, and I am having trouble getting that information.

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Official Employee

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1.4K Messages

2 days ago

Hey there, @loosenchaulk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We can certainly assist with opening a ticket for our team to determine if your location is eligible for the Gigabit x 10 services. Can you please send us a DM to get started?

 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pen and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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