Visitor
•
1 Message
Gigabit x10 Availability
Hi,
I'm interested in the Gigabit x10 service. I called customer service and they seemed unaware of the difference between cable and fiber services.
How can I find out if fiber is available at my address?
Visitor
•
1 Message
Hi,
I'm interested in the Gigabit x10 service. I called customer service and they seemed unaware of the difference between cable and fiber services.
How can I find out if fiber is available at my address?
Accepted Solution
XfinityPaula
Official Employee
•
1.1K Messages
1 year ago
Hello @user_5b42c5 Thanks for reaching out to us on the forum for help with the gigabit 10x service. It is a fantastic service and speed. There are certain requirements for the service, and you are required to have a 2-year agreement in addition to current offers that you may have on an account.
To check if your home is eligible I would have to create a request with our 10x sales team, so they can complete a check on your location to our fiber lines and possibly a site survey.
I would love to help out with this and see if we can set up the 10x service at your home. Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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