Visitor

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2 Messages

Friday, June 6th, 2025

Gigabit X10 availability and question

Hi there  

I'm interested in finding out if Gigabit X10 (Gigabit Pro, the 10gbps fiber service) is available at my house.  I know this requires a direct message with someone.  

I'm also curious what the CPE (customer premises equipment) is?  Is it fanless / how noisy / what power consumption?  

Also if I could have a full current breakdown in costs?  I know it's $300/mo plus $20/mo for equipment, anything else?  

Thanks in advance!

//edit- apparently I now have direct message access, direct message is sent

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Visitor

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1 Message

3 months ago

Lol lol. Good luck! I've been trying to get a site survey at my address for over 5 years! Can't ever find anyone that even knows what Gigabit Pro is!!! I've probably called over 100 times over the years! This company is a joke. Check to see if you have a fiber provider in your area. You'll have much more luck switching providers, and it'll probably be cheaper. If you're like me and you're stuck with Xfinity, I wish you good luck. 

Official Employee

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760 Messages

Hello RobbieL811 we can certainly submit a request to our Gig x10 team to check availability at your address. Have you had any agents open requests for you in the past?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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6 Messages

Hi I would like to open a request for x10 can you help?

Official Employee

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79 Messages

Hi! We can help you out with that request. 

To send our team a direct message, follow these steps. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I'd like to request an X10 site survey as well. I don't see the ability to create a DM here though.

Official Employee

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271 Messages

Hey there, user_fq2828. Thanks for sharing your interest in our Gigabit x10. We would be more than happy to help you with a site survey! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon. Then, click the "New message" (pencil and paper) icon and type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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