Gigabit Pro/Site Survey

Hello,

I reached out to sales a few weeks ago and asked about Gigabit Pro in my area. They verified my address, had me sign the 2 year agreement etc and told me the site survey tech would be out. Today the tech came out but it was a Comcast Business guy with no idea about Fiber/survey etc, he said he’d move my ticket back to the fiber team. Any way I can verify my ticket/ Gigabit Pro got routed to the Fiber team? Thanks in advance for the help!

Also , posting this to enable direct messaging so I can reach out to Xfinity Support

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCXavier

Official Employee

•

695 Messages

3 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

U

user_759945

Visitor

•

4 Messages

@XfinityXavier Done, I just sent a direct message

3 years ago

0

CCXavier

Official Employee

•

695 Messages

@user_759945, Awesome, I see we have received your private message, we will send you a response in just a minute.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

Customer Service

user_759945

Gigabit Pro/Site Survey

CCXavier

user_759945

CCXavier

New to the Community?