Visitor
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11 Messages
Gigabit Pro X10 "We've been unable to reach you" E-Mail
On 4/1/2025 I e-signed a contract for my new Gigabit Pro X10 Service and on 4/4/2025 a Comcast Technician came out, installed the equipment and activated my new service. I was checking my Comcast E-Mail and noticed a message from WST - TCR - Order Processing Help Desk<order_processinghelpdesk@comcast.com> saying "Unfortunately, we've been unable to reach you regarding your pending Xfinity order, and we've cancelled your request."
My service is still functioning right now, but I need to fix this issue right away. I need to make sure that my Gigabit Pro X10 Service is not cancelled. I'm currently on hold, but based on past experiences nobody over the phone can help me with Comcast Gigabit Pro X10 Services. Can someone please help and get me to the right people?
XfinityEricB
Official Employee
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2.1K Messages
5 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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