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SSDExecutor
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1st Topic
Conversationalist

Visitor

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10 Messages

Monday, October 16th, 2023 10:49 PM

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Gigabit Pro (x10) Service Availability

I'd like to find out if the Gigabit Pro (x10) service is available at my residence.

Question

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Updated 

2 years ago

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XfinitySheila

Official Employee

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1.1K Messages

2 years ago

Hi there! I am happy to take a look at our 10G Network availability. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

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XfinitySheila

Official Employee

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1.1K Messages

2 years ago

Hey Omar! It is a pleasure to meet you. I was able to locate your account and see that our Next Generation Network is available in your area, however your current equipment does not work for the updated speeds. Here you can find a list of our approved third party equipment https://www.xfinity.com/support/devices

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SSDExecutor

Visitor

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10 Messages

Greetings, does that include the 10G Fiber service, formerly known as Gigabit Pro?

2 years ago

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XfinitySheila

Official Employee

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1.1K Messages

2 years ago

I am glad you asked, while we do not quite offer 10G fiber at this time, with our ongoing Next Generation network upgrades, we've increased Xfinity Internet upload speeds (up to 10x) for eligible customers with a compatible xFi Advanced Gateway (XB6 or higher) or compatible customer-owned or managed (COAM) device at no additional cost.

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SSDExecutor

Visitor

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10 Messages

It might be difficult for you to locate, I’ve had difficulty in the past reaching the sales representatives that know how to check. So far I’ve only been able to get answers through these forum posts. Here’s the most recent reply to my inquiry from a few months ago: “The Gigabit Pro Team determined you were within the upgrade area, as you mentioned, but your house was just a little too far from the closest fiber splice to make it work. The estimated construction cost for running fiber to your house right now is $20,914.00, which is over the maximum allowable cost of $4,000.00 by about $16,914.00. Please keep in mind, these are just the estimated figures right now, but they can always change in the future, especially if a new fiber splice gets added closer to your house. I would recommend reaching out to us again in 6-12 months, so we can submit a new request for you.”

2 years ago

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XfinityJoshuaG

Official Employee

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331 Messages

When did you get that response from the team exactly? We have no problem re-submitting it but our gig pro construction teams typically leaning far closer to that 12 month mark for and beyond than not from what I've seen.

2 years ago

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