Gigabit Pro (x10) Service Availability

Hi there! I am happy to take a look at our 10G Network availability. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

Hey Omar! It is a pleasure to meet you. I was able to locate your account and see that our Next Generation Network is available in your area, however your current equipment does not work for the updated speeds. Here you can find a list of our approved third party equipment https://www.xfinity.com/support/devices

I am glad you asked, while we do not quite offer 10G fiber at this time, with our ongoing Next Generation network upgrades, we've increased Xfinity Internet upload speeds (up to 10x) for eligible customers with a compatible xFi Advanced Gateway (XB6 or higher) or compatible customer-owned or managed (COAM) device at no additional cost.