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dimitri_x10
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Thursday, July 31st, 2025

Gigabit Pro X10 Installation Stalled - Who Do I Contact?

Hi,

Hoping someone can point me in the right direction. I signed up for Gigabit Pro X10, and the contractor (CableCom) finished running the 6-strand fiber to my house about a month ago.

Since then, I've been stuck. I haven't heard anything from Xfinity about the next step, which I assume is installing the Juniper/Ciena switch.

My project manager isn't responding to my emails, and I'm not sure who else to contact. Has anyone else gone through this process? Who is the right person or team at Xfinity to get the final installation scheduled?

Any advice would be greatly appreciated!

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2 days ago

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Accepted Solution

XfinityAlyssaA

Official Employee

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2.1K Messages

2 days ago

Good afternoon @dimitri_x10, and happy Thursday, we hope you are having a fantastic day so far. We are sorry to hear about your Gigabit x10 installation delays and apologize for any inconvenience. Our Gig Sales team did undergo some restructuring in the department which has led to some delays in Gig Pro requests but our team is happy to reach out to our Gig Sales contact to see where they are at with your installation and what next steps are. Rest assured, our team can help. To get started, can you please send us a Direct Message with your first and last name along with the address? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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