@Wizanhi Thanks for creating a post! We can certainly create a ticket to see if the address is eligible. I've located the DM you've already sent, so we can continue on from there.
@EG yup already figure that out because i continued the DM from last year and they asked that I post here first because the forum post is also what initiates the ticket process.
XfinityThomasD
Official Employee
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1.2K Messages
8 months ago
@Wizanhi Thanks for creating a post! We can certainly create a ticket to see if the address is eligible. I've located the DM you've already sent, so we can continue on from there.
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EG
Expert
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110.1K Messages
8 months ago
@Wizanhi @XfinityThomasD
Sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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