Gigabit Pro Process

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @reddogal, thank you for taking the time to reach out on social media. 

Gigabit x10 is a fiber-to-the-home residential Xfinity Internet service that delivers download and upload speeds of up to 10 Gbps to customer homes.

Monthly recurring fee: $299.95 per month (plus taxes and equipment).
Equipment monthly rental fee: $19.95 a month.
Activation fee: Up to $500.00.
Premium Installation fee: $500.00.
Requires a two-year contract upon subscription: Early Termination Fee applies.

I'd be happy to check to see if Gigabit Pro is available in your area. 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hi.  I've been attempting to order the Gigabit Pro service for some time now.  There has been no response to the tickets I've opened.  Based on what I've read in recent press releases, it's available to almost all customers due to the most recent network enhancements.  Can I get some assistance?