Gigabit Pro availability

How do I check if Gigabit Pro service (6Gbps symmetrical) is available at my address? Calling sales is totally useless.

Responses

EG

Expert

•

110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJustinC

Official Employee

•

1.2K Messages

1 year ago

Hello, @milans. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with checking on symmetrical speeds in your area. I did find a great article that goes over our network management, and looks to be updated as of 11/06/23: https://www.xfinity.com/networkmanagement.

To see the plans currently available to you, please go to https://www.xfinity.com/learn/internet-service. If speeds higher than 1.2 Gigabit are available it would show them for your address.

2

0

M

milans

3 Messages

@XfinityJustinC I am sorry to be blunt with you, but this is totally irrelevant response. Do you even understand what 6Gbps symmetrical means?

1 year ago

0

XfinityJustinC

Official Employee

•

1.2K Messages

We do have a large network area throughout the US, I'm glad to hear there are higher speeds in your area. Currently, Colorado Springs as of October with Jenkintown, PA, Vinnings, GA being upgrade in November to X class internet service are the few areas currently available.

I would be happy to check your address to see what is being offered, and would need for you to send a direct message for me to check.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

XfinityJustinC

Official Employee

•

1.2K Messages

1 year ago

@milans, yes 6GBPS symmetrical would be the same speeds for upload and download. Currently, 1.2 Gigabit extra is the highest speed in a majority of our network area. The article goes over our network information, and has links to check availability.

If you go to this link, and put in your address: https://www.xfinity.com/learn/internet-service. It should pull all the speeds available in your area. If you don't see anything being offered above 1.2 Gigabit extra, that would mean your area network hasn't been upgraded to support the higher symmetrical speeds.

1

0

M

milans

3 Messages

@XfinityJustinC "Currently, 1.2 Gigabit extra is the highest speed in a majority of our network area". Not true at least to my area. Please inform yourself before giving false and misleading information.

This is exactly the reason I said talking to sales is useless.

1 year ago

0

Customer Service

milans

Gigabit Pro availability

EG

XfinityJustinC

milans

XfinityJustinC

XfinityJustinC

milans

New to the Community?