Regular Visitor
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2 Messages
Gigabit Pro Availability in Los Altos?
How can I get a quote for Gigabit Pro fiber at my house in Los Altos? There is fiber on the telephone pole in front of a school around the corner from my house, but no fiber on the telephone poles closest to my house so would like to understand the cost.
Thanks,
Murray
Responses
ComcastJoeTru
Official Employee
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6.7K Messages
8 m ago
Hello FiberGuy. We appreciate you visiting and posting on our Forums. I can assist with submitting a Gigabit Pro ticket, so we can request the Gig Pro Serviceability Team review your address, to see if we can offer Gigabit Pro service to your location. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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FiberGuy
Regular Visitor
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2 Messages
5 m ago
Thanks we are coming up on more than 3 months and we don't yet have the site survey or quote, and I'm not able to get any updates when I call or try to contact Comcast employees that have responded in the forum posts so trying again here in the forum.
It is well past the last date I was told when the site survey would be completed. Is there another phone number or email address I can use to get an update?
Thank you so much!
Murray
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