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user_dae373
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Visitor

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5 Messages

Tuesday, May 14th, 2024 12:32 AM

Closed

Gigabit Extra upload speed

I am not getting the 200Mbps upload speed expected in the enhanced speed market (I am supposed to be in the area). I have a Hitron CODA56 modem. Any help in the right direction will be greatly appreciated. 

Question

 • 

Updated 

11 months ago

43

1

0

XfinitySheila

Official Employee

 • 

1.1K Messages

1 year ago

user_dae373 Glad you reached out! I know that it si imperative that your receive the promised speeds, I am here to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

5

0

user_dae373

Visitor

 • 

5 Messages

Awesome. I did. Waiting on some reply.

1 year ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

Perfect! I have sent the code your way. Please forward this to me as soon as you see it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

It seems that this has not been implemented in your area quite yet, I apologize if this was miscommunicated. Did you receive information otherwise?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_dae373

Visitor

 • 

5 Messages

Thank you. You can consider this issue closed. 

11 months ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

user_dae373 thank you for reaching back out, we can definitely close out this post for you. Before doing so though, did you have any other questions regarding service at all that we could look into for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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