g_gibson2503's profile

Regular Visitor

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3 Messages

Tue, Feb 23, 2021 5:00 AM

Gig Speed Internet

I want to raise my internet speed to gig speed and keep the rest of my current services the same as they are now. When I called, the xfinity rep said the only way to get it done was to subscribe to a package that happens to include home phone service and raises my bill by over $30 per month. I don’t need or want home phone service. Why can’t I just get my Internet speed raised to gig speed and leave everything else the same?

Responses

Official Employee

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223 Messages

4 m ago

Good morning, @g_gibson2503. Thank you for taking the time to reach out to us through our Forums. I am sorry to hear about your phone experience. I'd love to help review your account, and see what we can do to upgrade you to Gigabit internet without touching anything else. Can you please send me a PM with your name and address to get started? 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.

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