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Visitor

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5 Messages

Thu, Nov 24, 2022 4:02 PM

Gig Pro

I was asked to check back every couple of months to see if there is a closer splice to my house. I'd like to check again to see if I can get gig pro.

Official Employee

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155 Messages

2 days ago

@user_92d5d5 Hello Happy Thanksgiving! We are happy to check on Gig Pro for your area. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

Official Employee

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155 Messages

2 days ago

Absolutely, happy to investigate this for you. To help me get started, may I have your first/last name, so I know who I'm speaking with? May I also have your complete service address to pull up information?

Visitor

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5 Messages

@XfinityBrianW​ Not sure I'd like to post that info on a public forum...

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