Visitor
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5 Messages
Gig Pro
I was asked to check back every couple of months to see if there is a closer splice to my house. I'd like to check again to see if I can get gig pro.
Visitor
•
5 Messages
I was asked to check back every couple of months to see if there is a closer splice to my house. I'd like to check again to see if I can get gig pro.
XfinityBrianW
Official Employee
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155 Messages
2 days ago
@user_92d5d5 Hello Happy Thanksgiving! We are happy to check on Gig Pro for your area.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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XfinityBrianW
Official Employee
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155 Messages
2 days ago
Absolutely, happy to investigate this for you. To help me get started, may I have your first/last name, so I know who I'm speaking with? May I also have your complete service address to pull up information?
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