Skip to main content

    Support

    Offers

U
user_gy1rak
1st Topic

3 Messages

Saturday, April 19th, 2025 2:38 AM

Gift cards not recieved

we have not received our promotional gift cards for the transferring of four new phones/lines. The store says that they are unable to assist. How can we get an update on these promotional gift card

Question

 • 

Updated 

7 days ago

20

1

0

XfinityJoe

Official Employee

 • 

760 Messages

16 days ago

Good morning @user_gy1rak we would be happy to check into this with you. Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

4

0

user_gy1rak

3 Messages

No my question was not answered. After an extensive online chat with customer service, they opened a case and forward my issue on to another team. I am yet to receive any follow-up or response. 

Like

Reply

8 days ago

0

XfinityMatthew

Official Employee

 • 

93 Messages

We are still waiting for a response from our Rewards team. The ticket that has been submitted is due for a response by the end of today. If we don't get a response we can then escalate this further up. 
In regard to the contract buyout promotion. The gift card can take up to 14 weeks to receive to the email on file. Do you remember a rough estimate of what date all of your documents were submitted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_gy1rak

3 Messages

Documents were submitted Approx. February 9th, 2025. My biggest concern is that the last customer service rep that I spoke with said that our submission is not showing in the incentive system. That is a major concern. We attempted to submit our paperwork multiple times, as a submission confirmation was never received. 

Like

Reply

7 days ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

We've sent you a DM. Please reply to us there. Since we are mentioning account specifics that is why we did not provide that information here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

0

forum icon

New to the Community?

Start Here