Visitor

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2 Messages

Friday, November 14th, 2025 7:48 PM

Gift card

I recently subscribed to Xfinity Gig service and a $50 gift card was part of the subscription deal. However, I have not received any information about the gift card and I was wondering how long it takes to receive it.

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Official Employee

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772 Messages

6 hours ago

Good afternoon garojas1980 if you signed up for a plan that includes a gift card you will need to have your account active for at least 90-days, and in good-standing. Once you have met that requirement, your gift card is usually received within 4-6 weeks. You can check the status here as well: https://www.xfinityincentivetracker.com/track

 

Visitor

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1 Message

5 hours ago

So far it's been 8 months for me and I only got 40% of what I was told I'd get.

Official Employee

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1.2K Messages

@user_trjegl Thanks for adding to the thread. Use the tracking page here https://www.xfinityincentivetracker.com/track to verify the total balances rewarded, and what remains. Call the number listed there to inquire further or for assistance. 

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