Gift card

Yes . I have probably checked over 200 times . It was a $200 Amazon gift card. The store says they can’t do anything. 

user_b1g9t5 Thanks for checking the site. Sometimes it is that simple, but sadly that is not the case this time. Let's figure this out and get the gift card to you. 

Can you please send us a direct message with your name and service address? 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I have did this . Do you need my address here .  What rose I need to do.