Gift card

I was told that I would get a gift card back in June 2023 if kept the phone service for 90 days for bringing my own device. Now the customer service is saying that you had to bring your own number,which was not what I was told when I added this line, also I was was told it would take 20.00 off my internet bill which never happened.

Responses

XfinityAngie

Official Employee

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1.9K Messages

2 years ago

@user_f1a245, Thank you for reaching out to Xfinity Support. This would all depend on the wording of your agreement. We are limited in what we can do with Xfinity Mobile since we work over social media. The best thing to do is to reach out to them directly. Here is that contact information:

You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile.

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user_ggvl4t

3 Messages

1 year ago

I am going through the EXACT SAME THING!!!! XFINITY MOBILE IS A BAD JOKE

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XfinityWilliam

Official Employee

•

1.3K Messages

Hello @user_ggvl4t. We can take a look at the promotional card and see what happened. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

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Customer Service

user_f1a245

Gift card

XfinityAngie

user_ggvl4t

XfinityWilliam

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