Visitor

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1 Message

Wednesday, October 5th, 2022 6:24 PM

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Gift card reissue

I have a Visa gift card that I received for opening a mobile line. It has expired but it was never used and I'm looking forward to be reissued. Thank you

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Problem Solver

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892 Messages

4 years ago

Hi there @user_b74a6b! Thank you so much for reaching out to us here via Forums! I hope this finds you well. We can try to help reissue a gift card by gathering some account information in a DM. 

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Problem Solver

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892 Messages

4 years ago

Hi there! Thank you so much for reaching out to us here via DM! I would be more than happy to look into getting a replacement gift card issued. To begin, may I please have your name and full service address? 

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