1 Message
Gift card promotions and internet
How long does it take to receive 2 $100.00 gift cards promised for switching to Xfinity Mobile? (one for each line). Also, why when I have been promised MULTIPLE times MONTHS AGO to receive a $40 credit for multiple and lengthy internet outages that kept me from doing my JOB has my account NOT been credited? It feels like the powers that be are hoping that I will just let it go and that my inquiries will just fade away.
XfinityTy
Official Employee
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376 Messages
1 year ago
Hello @user_9lpopb! Thank you for taking the time to reach out to our team on Forums! You can track the status your Visa gift card through our Xfinity Incentive Tracker here: https://www.xfinityincentivetracker.com/track. In regard to your credit, I apologize that you have not received what was due to you, and I'd like to look into this matter for you. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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