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user_dsuj5d
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11/05/2026 11:20 PM

gift card offer help

I got an email saying I have an offer from Xfinity with a prepaid gift card, not sure if it's a scam:

ctivate your Virtual Prepaid Mastercard

Your card is ready. To activate it, simply register your card by entering your billing address. Activation is required to use your $200.00 card.
Activate Card

Activation Code

Tips
  • Your activation code expires in ~180 days.
  • To avoid being sent to a fraudulent website, do not search online for the card activation site.
  • If you have questions or issues activating your card, please call the prepaid card support helpline at 866-385-8392
  • Terms and conditions apply. Use before the valid thru or good thru date shown on the card; unused funds will forfeit after that date.

We hope you enjoy your Virtual Prepaid Mastercard. Thank you for being an Xfinity member.

THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply.

© 2026 Comcast. All rights reserved.
All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications

Question

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Updated 

1 hour ago

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Oldest First
Selected Oldest First
EG

Expert

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122.8K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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3.8K Messages

1 hour ago

 

user_dsuj5d I would be happy to check you account to confirm if that was an offer you signed up for we sent you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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