2 Messages
GIFT CARD NOT DELIVERED
My order was supposed to have a virtual prepaid gift card sent but instead it shows as DISQUALIFIED-DELINQUENT BALANCE on the tracker even though I have autopay set up. I don't see any delinquent balance and that would defeat the whole point and promise of autopay.
XfinityJamesC
Official Employee
•
2.1K Messages
10 months ago
Greetings, @user_gqvn4l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your prepaid gift card, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
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user_294u25
1 Message
10 months ago
I am having the exact same problem. Account has been on autopay since signup, credit card has not been changed, status of card is "disqualified/delinquent" - I have a copy of every bill that you debit every month - this is fraud, you guys are hoping that people won't jump through the hoops to get their cards YOU OFFERED as a condition of signing up with you instead of a competitor.
(edited)
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