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user_gqvn4l
1st Topic

2 Messages

Wednesday, June 26th, 2024 4:57 PM

Closed

GIFT CARD NOT DELIVERED

My order was supposed to have a virtual prepaid gift card sent but instead it shows as DISQUALIFIED-DELINQUENT BALANCE on the tracker even though I have autopay set up. I don't see any delinquent balance and that would defeat the whole point and promise of autopay.

Question

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Updated 

11 months ago

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XfinityJamesC

Official Employee

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2.2K Messages

11 months ago

Greetings, @user_gqvn4l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your prepaid gift card, but you have definitely come to the right place for assistance.


If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

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user_gqvn4l

2 Messages

Thanks for the response @XfinityJamesC​. I've sent the DM.

11 months ago

0

user_294u25

1 Message

11 months ago

I am having the exact same problem. Account has been on autopay since signup, credit card has not been changed, status of card is "disqualified/delinquent" - I have a copy of every bill that you debit every month - this is fraud, you guys are hoping that people won't jump through the hoops to get their cards YOU OFFERED as a condition of signing up with you instead of a competitor. 

(edited)

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XfinityRay

Official Employee

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2.9K Messages

Good evening, user_294u25! Thanks for reaching out about the prepaid card. I love those rewards and would be happy to get this situation turned around for you. I will need to take a look at your account and go from there on the steps we need to take to fix this. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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11 months ago

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