Visitor
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1 Message
Gift card never received
I changed to Xfinity mobile on 4/17/26. I was promised a $400 visa gift card for adding mobile service to my already existing account. I was sent an email on 6/17/26 that my gift card incentive was processing and when I checked the incentive tracking site, it states that it was delivered on 7/27/26 via email. I never received an email with the gift card information. When I try to call, the 2 numbers for incentive help, just disconnect the call. How can I get a physical card, not a virtual card? Who do I contact, besides [Edit: Removed phones numbers] as those numbers are not answered.
XfinityEva
Official Employee
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2.6K Messages
1 hour ago
Thank you for reaching out about your Xfinity Mobile Incentive!
Once your prepaid card is ready, you will get an email from yourcard@incentivetracker.xfinity.com to the email address listed on your Xfinity account.
This email includes a link to a registration site where you can:
Check your balance.
Download the card to a virtual wallet.
Request a physical card.
If there is no email address on your account, a physical prepaid card is shipped to the billing address on file within 16 weeks of all required service activations.
https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
Can you please double-check to make sure the sender email address matches above?
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