Visitor
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2 Messages
Gift card incentive
I signed up for internet services in December 2022 when there was a tiered promo going on with visa gift cards. The level I selected was suppose to receive $75 visa gift card. I went to a store location and they informed me it would take a couple of billing cycles, and another article on here says it would take 90 days. It’s been 5 billing cycles now and I cannot get answers.
CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @user_508849. Thank you for creating a post and using our Forums to reach out to us. We can definitely take a look at your account and verify your package for the promotional offer.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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