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user_6ntbev
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3 Messages

Monday, May 11th, 2026 9:22 PM

Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybody said it would if I joined Xfinity. 

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1 month ago

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XfinityAbby

Official Employee

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993 Messages

1 month ago

Hello @user_6ntbev thank you for reaching out on our community forum! Around what time did you sign up for Xfinity? Also was the incentive included in an internet promotion? 

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user_6ntbev

Visitor

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3 Messages

I'm not sure what you mean by what time I signed up over a week ago now I have Xfinity Internet and mobile

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1 month ago

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XfinityAbby

Official Employee

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993 Messages

@user_6ntbev It can take up to 14 weeks after activating your service before getting a gift card that was a part of a promotion. If you only signed up over a week ago you would not see anything in the incentive tracker yet. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_6ntbev

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Okay thank you so much for your help

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1 month ago

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XfinityRichard

Official Employee

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3.3K Messages

You are most welcome, @user_6ntbev I'm happy that we were able to get your question answered. Are there any other service or account concerns I can assist you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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