Good afternoon @user_kn6oiy. If you head over to https://xfinity.myprepaidcenter.com/home, you should be able to request another card. Let us know how it goes.
I can only select "i have a card" or "i have a code".
When I select "i have a card" and put in the numbers of my gift card, it gives me an error message. Please let me know how to request another card. Thank you.
Okay, thank you for trying that. I will be happy to look further into that request from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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XfinityRaf
Official Employee
•
1.6K Messages
15 hours ago
Good afternoon @user_kn6oiy. If you head over to https://xfinity.myprepaidcenter.com/home, you should be able to request another card. Let us know how it goes.
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