Visitor
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1 Message
Gift card expired
I have a promotional gift card from
Xfinity for signing up for cellphone service in June. I realized one day too late that it expired at the end of march (3 days ago). It wasn’t used at all, is there any chance I can still use it, even just towards my Xfinity bill?
XfinityJoe
Official Employee
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1.3K Messages
8 hours ago
Good morning @user_2ofhiw we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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