Skip to main content

    Support

    Offers

U
user_in137i
1st Topic

5 Messages

Sunday, June 1st, 2025 12:58 AM

Gift card expired before valid thru date

Good morning, 

My gift card has a valid thru date of 5/25 and was still active as of this morning. I just went to use it and my purchase was declined and I'm being told the card expired. It is the last day of May 2025, the card should be valid thru the end of the day. Can this card please be reissued?

Question

 • 

Updated 

1 day ago

16

1

0

XfinityChelseaB

Official Employee

 • 

1.8K Messages

4 days ago

Hello! Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Do you find any information when your go to Our Incentive Tracker?

6

0

user_in137i

5 Messages

Yes, I see the gift card was issued in the tracker. I have the physical gift card, my issue is that the system is now considering it expired even though the valid thru date has not passed. I'm hoping someone can help. 

Like

Reply

4 days ago

0

XfinityChelseaB

Official Employee

 • 

1.8K Messages

Gotcha! Did you see at the bottom of the Incentive Tracker the contact information for our incentive team or chat option to get the card reissues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

user_in137i

5 Messages

@XfinityChelseaB​ I see that now and have submitted a message through that page. Thank you!

Like

Reply

4 days ago

0

XfinityChelseaB

Official Employee

 • 

1.8K Messages

Fantastic to hear! Please keep us updated and let us know if you were able to get taken care of, so we can make sure your concern is addressed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

user_in137i

5 Messages

Good morning, I have submitted the contact form twice since Saturday and have not received any correspondence back. Can this be escalated to someone who can help? 

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here