Gift Card Expiration

This is my 2nd inquiry.

I received a $200 gift card when I transferred my cellular service from Verizon to Xfinity. The card was put in my wallet, never activated, and forgotten. The expiration on my card was 9/23; Visa Debit card no. [Edit: Personal Information].

Because I am in Michigan (and I believe this holds true for other states) there is a five-year term prior to expiration of a gift card. Because of this, I am requesting a replacement in accordance with MI Compiled Laws noted below and a confirmation this request was received at my email.

Thanks for your prompt attention and I look forward to your response.

445.903g Expiration of gift certificate; limitation.

Sec. 3g.

A person engaged in the retail sale of goods or services shall not sell a gift certificate to a consumer that expires within a period of less than 5 years.

Responses

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Selected Oldest First

XfinityEmilyB

Official Employee

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2.5K Messages

2 years ago

@user_8hbkpo Welcome to our Community Forum and thank you for letting us know about the gift card so we can help :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.

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Latvik

1 Message

2 years ago

ahh I just had this issue too, so I'm making this my first official post so I can access direct messages :)

I had called the number on the cards sticker and they told me they couldn't do anything about it, but I found a bunch of posts about what you mentioned above, so hopefully that works.

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XfinityMartyR

Official Employee

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2.7K Messages

Thanks for reaching out, @Latvik. We can submit a request to have this reissued for you. We will meet you in your direct message to us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_disante

1 Message

2 years ago

I also have this exact issue. Same as the use above me it seems that I need to make a post before I can access the DM functionality.

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U

user_8hbkpo

2 Messages

Yes. They aren't very clear in making that understood, but they were very helpful on the phone. That was a stupid error to make a 3-month expiration. Most states are legally obligated to have an expiration date of at least five year.

2 years ago

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user_uz340w

1 Message

2 years ago

I am trying to obtain a replacement card as I also live in a state that permits this for expired cards.

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user_2ybr3u

3 Messages

2 years ago

I'm in the same boat and would like to request a reissue. Thanks!

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XfinityShawn

Official Employee

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2K Messages

@user_2ybr3u Our team can help you with your gift card issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_8hbkpo

Gift Card Expiration

XfinityEmilyB

Latvik

XfinityMartyR

user_disante

user_8hbkpo

user_uz340w

user_2ybr3u

XfinityShawn

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