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MrsMonteiro
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Monday, February 9th, 2026 8:51 AM

Gift Card Doesn't Work

I received a prepaid gift card about a month ago.  I activated it just a few days after receiving and used it twice in one day, both charges made at Starbucks.  I have never been able to use it again since then.  Not at Starbucks, not online, not for gas, not at the grocery store - nowhere.  I activated the card, I registered the account, it's not expired, there are no auth holds on it and there are funds on it. Very frustrating.

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4 hours ago

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XfinityBenjaminM

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4 hours ago

 

MrsMonteiro Hello! On the back of the card, there should be a phone number where you can check the available balance. We would normally be able have a card reissued if you had never received it, or had expired. We don't request a new card if it was already fully activated and used.

 

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