Visitor
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2 Messages
Gifrt Card..........Legit or scam? Service issues
Hi, today I received an email stating that i received a gift card, is this legit or scam? I AM NOT CLICKING ON ANYTHING WITHOUT CONFIRMATION. Also, my internet is unreliable , my tv's are always clocking when using streaming services. I have 2 tv's w firesticks connected to the internet, 1 phone and a laptop. There is always a lag, what gives? I went with what your agent recommended..........this is not working for me. Help or I gotta go
XfinityMarcos
Official Employee
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2.4K Messages
3 days ago
Hi user_4fwtvn, I don't blame you for being tentative, you can never be too careful these days. Without reviewing your account, I don't have a way to confirm the email. However, were you expecting any promotional gift cards with a recent order? If you do feel the email is fraudulent, you can always report it with our Customer Security Assurance teams direct 'Website'. I can also help with your connection and TV issues. When you say your TV's are clocking, are you referring to the actual TV or a TV Box.
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user_4fwtvn
Visitor
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2 Messages
3 days ago
How can we privately chat, I can provide my account info for confirmation of the GC? It may have been part of my service set up, new service 3/2025.
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