Getting the run around.

@XfinityTony​  No, I have not received an email from you regarding my acp for any of the past 9 times that I was told that my acp benefit had been applied to my account. 

I have called the acp, and they checked my acp benefit.  It  is active and no company, Xfinity, or any other company has applied the benefit. So, obviously,  every person I have talked to from Xfinity  has lied to me, saying the benefit has  been applied. 

But, I  am a patient person. ACP has told me to do the 3-way call between myself, Xfinity and ACP.  I  am going to attempt this today.   If this problem is not resolved TODAY, I will have no other choice,   but to sever my bond with Xfinity.  And then I am registering a complaint with the Better Business Bureau.  I  suggest others do the same if they can't get their issues resolved in a timely manor.

But I am looking forward to your reply, Xfinity. 

And by the way, this answer of my acp not showing up on my bill for 1 or 2 billing cycles?  That is not professional,  nor is it acceptable. No other  company in the  world is so wishy-washy when it comes to billing.

I completely understand, @user_mamb0g! We are very sorry to hear about the experience with the ACP credit. The phone call with the 2 of them will be the best route to ensure that everything is applied onto the account properly with the application, and everything. Please let us know if you have any further questions/concerns. 

We will certainly document the feedback regarding the experience as we are always wanting to ensure that you have the best experience with your services and additional discounts available to you. 

Wow! See? You people  don't even  read what's in front of you.  The problem is not with acp The problem is with Xfinity. My standing  with acp is fine. Xfinity cannot understand how to apply my acp to mt Xfinity account!!! 

I am on attemp 1 with the 3'way right now....

I understand completely @user_mamb0g! The ACP standing with the National Verifier being good to go, our ACP team can ensure the application on our end, and the credit will be applied onto the account. The 3-way to get everything resolved sounds like the best plan. Our ACP team can share all the details as far as the application being completed, and what you can expect to see as far as the credit. 

Well, I  may have been successful  with the 3 way call between you, (Xfinity), the acp, and myself. If it is applied to  my bill in a few days, (I don't  know why it takes so long here in the age of computers). It can take 24 to 48 hours, so they  say. I'm  not going to believe it until I see it....

That line you responded in your last reply, "our ACP team can ensure the application on our end."  Without the ACP rep,  Xfinity would NEVER be able to resolve  the problem, ever.

Let me explain. The numerous  times I  have been in contact with Xfinity, I  had to go thru everything over and over. Name, Address,  Phone number  and most  importantly  my ACP account number. Every Xfinity rep was told this number. You know why Xfinity had a problem  applying my  acp benefit?  They had entered a completely  WRONG  number. A number that belonged to someone in California.  (I  live in Florida)!!!  Now  you would think someone  along the  line would notice the numbers didn't  match, the name didn't  match, or even that the state didn't match! But NO!  Somehow the 10 plus  reps I have talked to have ALL missed that bit of information! 

TOTAL INCOMPETENCE!  

 It took the acp rep awhile to tell Xfinity how to fix  it, because  she kept asking what to do  with the other number. Finally, he almost yelling  at her. "Delete it! That iis not her number"!  

So everyone, that was my day.  We'll see if everything works out okay.