Visitor
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1 Message
Getting the absolute run around
I have a low hanging cable in my yard after a storm. I have called almost everyday or tried the joke of a chat line. I’m told someone is scheduled to come and no one ever does. It never shows an appointment scheduled. Also there is a “system error” every single day when I try to put a support ticket in about the wire being unsafe. Any help would be appreciated. Is it possible to actually get someone to come out? Or would I have more luck canceling service and seeing if another company would do it? At my wits end.
EG
Expert
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119.2K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.4K Messages
3 hours ago
I can definitely understand your frustration @user_3bs1h4 , especially after repeatedly reporting a potentially unsafe low-hanging cable, being told someone would come out, and then not seeing any appointment or resolution. Safety concerns like this should be addressed as quickly as possible. I'd be happy to look into this further and see what options are available. Please send me a DM with your full first and last name and your full service address, and I'll take a closer look at the account and any existing requests. Thank you for bringing this to our attention, and I apologize for the inconvenience you've experienced while trying to get this resolved. We appreciate your patience and look forward to assisting you further. 💙
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